Hotel ZaZa Policies

FAQ

We are thrilled you have selected one of our suites to receive the ultimate in luxury and experience.  To provide the best experience for you and our future guests, we request your assistance with the following:

Food and Beverage – Food and beverage is not permitted from outside sources.  Hotel ZaZa’s Catering or Room Service departments can both provide and service food and beverage functions in our suites.  Alcohol and prepared food not purchased directly from the hotel is prohibited.

Visiting Guests – Hotel sanctioned gatherings of family and friends are permitted in select suites. However, total occupancy is limited to a maximum of 10 people.  This limit may be waived only if you are hosting an event catered by the hotel’s staff.  Charging “cover charges” or admission to events in your suite is prohibited.

Smoking –  Both Hotel ZaZa Houston and Dallas are non-smoking facilities. Guests may only smoke in designated areas outside Monarch Lounge Terrace in Houston and on the hotel's front drive in Dallas.  Should you or your guests smoke in the suite, a $500.00 cleaning fee will be assessed.

Noise – Noise levels must remain within reasonable levels so as not to disturb other guests.  DJ’s, karaoke machines, PA systems, and other amplified sound systems are not permitted without prior approval from the hotel.

Damage – Any damages incurred to suites as a result of the aforementioned including but not limited to restorative general cleaning, carpet cleaning or replacement, furniture or soft goods cleaning or replacement, electronics or appliance cleaning, repair or replacement, and painting and fumigation.  The individual occupant will then incur any and all expenses realized by property to restore and return the suite to original specifications.

Photography/Filming – Photography or filming is not permitted on property.  Whether it is in public areas or guest rooms, these acts are prohibited unless expressed written permission has been granted by Hotel ZaZa.  Any unauthorized use of images of Hotel ZaZa or its contents is strictly prohibited and will result in prosecution to the fullest extent of the law.

Checkout Procedure – If while a guest at the hotel and your departure date changes from what was originally agreed upon at check-in, kindly give the front desk 24 hours notice or we shall both honor the original checkout date.

Upon any violation of hotel policy, the hotel reserves the right to ask the registered guest / guests or any other occupants to leave the premises.  The registered guest/guests will be responsible for any room and incidental charges upon departure as well as any damage to hotel property.

Hotel ZaZa Confirmation and Registration Contract

Patent Nos 7,624,044, 7,379.000, and 6,055,514; PCT App Nos PCT/US95/08355, PCT/US94/04588, and PCT/US02/25744; US App Nos 07/855,099, 08/051,743, 08/264,184, 08/268,309, 08/650,834, 08/668,561, 09/504,374, 10/217,643, 11/894,000, 12/124,027, 12/124,027, 12/556,353, and 90/010,701.

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