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Frequently Asked Questions

Hotel ZaZa Museum District

Below is a list of frequently asked questions for Hotel ZaZa Houston Museum District. For more information on hotel policies which apply during your stay, visit our policies page.

Hotel Information

  • What time is check-in at the hotel? Is early check-in possible?
    • Check in is 4:00 PM to 12 midnight. Early check-in options may be available, based on the time of arrival. Early check-in is not guaranteed.
  • What time is checkout at the hotel? Is late checkout possible?
    • Checkout is promptly at 12 noon. Late checkout is subject to availability and fees may vary.
  • Is there an age minimum for check-in?
    • Guests must be a minimum of 21 years of age to reserve or occupy accommodations. A legal parent or guardian must be present at all times to supervise guests less than 21 years of age.
  • What is the hotel’s cancellation policy?
    • Reservations for overnight stays must be cancelled by 4:00 PM CST the day prior to the scheduled arrival date to avoid a penalty fee equivalent to the first night’s room and tax as reserved. View full cancellation policy details.
  • Are pets welcome at the hotel? What facilities and services are available for pets?
  • Is smoking allowed at the hotel?
    • Hotel ZaZa is a 100% non-smoking facility. Smoking is not permitted inside any area of the hotel or within 15 feet of the entrance, exit, or any other enclosed area. Cleaning fees apply. View full smoking policy details.
  • Does the hotel offer parking?
  • Is the hotel ADA accessible? What accessible features are offered at the hotel?
    • Hotel ZaZa is ADA accessible and offers accommodations with accessibility features.
  • Are children welcome at the hotel?
    • Children are welcome at Hotel ZaZa and must be accompanied and supervised by an adult at all times. On-property facilities including Monarch and Poolside may be subject to age restrictions during certain operating hours.

Amenities

  • Does the hotel have a pool or hot tub?
  • Does the hotel have a restaurant or bar?
    • Monarch is open for breakfast, lunch and dinner and also features brunch and lounge menus.
  • Does the hotel offer spa services?
    • Spa services are available at ZaSpa, our onsite day spa.
  • Does the hotel have a fitness center?
    • Hotel ZaZa has a fitness center with high-tech equipment, free weights and exercise machines.