hotel zaza FAQ'S & HOTEL POLICIES

Stay ZaZa

Policies for Our Unique Hotels in Texas

FAQ

We are thrilled you have selected one of our unique hotels in Texas to receive the ultimate in luxury and experience. To provide the best experience for you and our future guests, we request your assistance with the following:


Multiple Bookings/Reservations & Extended Stays 

Hotel ZaZa accepts up to four reservations and a length of stay of up to four nights without contact or further processing of reservations at our boutique hotels in Texas. Accessible, valid contact information (telephone, address and email) and a valid credit card must be provided at the time of booking. For five or more reservations or reservations with a duration of five or more consecutive nights, Hotel ZaZa requires further processing before reservations are valid. Dependent upon occupancy, season or special event, five or more reservations or reservations with a duration of five or more nights will be required a deposit ranging from 10% to 100%. Inability to contact customer or invalid credit card for deposit will result in cancellation of all reservations and release of units for resale.


Food and Beverage  

Food and beverage is not permitted from outside sources. Hotel ZaZa’s Catering or Room Service departments can both provide and service food and beverage functions in our suites. Alcohol and prepared food not purchased directly from the hotel is prohibited.


Visiting Guests

Hotel sanctioned gatherings of family and friends are permitted in select suites. However, total occupancy is limited to a maximum of 10 people. This limit may be waived only if you are hosting an event catered by the hotel’s staff. Charging “cover charges” or admission to events in your suite is prohibited.


Smoking 

Both Hotel ZaZa Houston and Dallas are non-smoking facilities. Guests may only smoke in designated areas outside Monarch Lounge Terrace in Houston and on the hotel's front drive in Dallas. Should you or your guests smoke in the suite, a $500.00 cleaning fee will be assessed.


Noise

Noise levels must remain within reasonable levels so as not to disturb other guests. DJ’s, karaoke machines, PA systems, and other amplified sound systems are not permitted without prior approval from the hotel.


Damage

 Any damages incurred to suites as a result of the aforementioned including but not limited to restorative general cleaning, carpet cleaning or replacement, furniture or soft goods cleaning or replacement, electronics or appliance cleaning, repair or replacement, and painting and fumigation. The individual occupant will then incur any and all expenses realized by property to restore and return the suite to original specifications.


Photography/Filming 

Photography or filming is not permitted on property. Whether it is in public areas or guest rooms, these acts are prohibited unless expressed written permission has been granted by Hotel ZaZa. Any unauthorized use of images of Hotel ZaZa or its contents is strictly prohibited and will result in prosecution to the fullest extent of the law.


Checkout Procedure

 If while a guest at the hotel and your departure date changes from what was originally agreed upon at check-in, kindly give the front desk 24 hours notice or we shall both honor the original checkout date.


Firearms

No Openly Carried Firearms The safety and security of our guests and associates is of utmost importance. This policy is designed for the protection of our guests and associates, and pertains to the presence of firearms on hotel premises. Our hotel premises are private property. This hotel PROHIBITS any person from openly carrying any firearm in an unconcealed (open) manner onto the hotel premises. This policy applies to all firearms, regardless of whether the firearm is a handgun or a long-barreled gun. Guests or visitors of the hotel who are lawfully permitted to possess a firearm may bring such firearm onto the hotel premises only in a concealed manner.

Any guest or visitor who is in possession of a firearm on hotel premises must be in compliance with hotel policies, as well as all local, state, and federal laws. Additionally, any guest or visitor in possession of a firearm is responsible for ensuring that the firearm is:

  • Concealed at all times
  • Unloaded when stored
  • Secured in a locked, hard-sided firearm container provided by the guest when stored
  • Lawfully carried in a concealed manner by a guest possessing any required proper, valid license(s).

Guests who fail to abide by this policy may be asked to leave the hotel premises. An exception to the restrictions described in this policy statement applies to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is provided for private persons; even for those persons otherwise licensed and permitted to carry a firearm openly under state law.


Debit Card Users

 Your bank will automatically “hold” funds from your account in the amount of the estimated charges for your stay (room + room tax + $100 per day incidental estimate) upon check-in. In addition, for credit card users, an “approval” for the estimated charges for your stay (room + room tax + $100 per day incidental estimate) will be obtained upon check-in.

Upon any violation of hotel policy, the hotel reserves the right to ask the registered guest / guests or any other occupants to leave the premises. The registered guest/guests will be responsible for any room and incidental charges upon departure as well as any damage to hotel property.

Hotel ZaZa Confirmation and Registration Contract

Patent Nos 7,624,044, 7,379.000, and 6,055,514; PCT App Nos PCT/US95/08355, PCT/US94/04588, and PCT/US02/25744; US App Nos 07/855,099, 08/051,743, 08/264,184, 08/268,309, 08/650,834, 08/668,561, 09/504,374, 10/217,643, 11/894,000, 12/124,027, 12/124,027, 12/556,353, and 90/010,701.