Hotel ZaZa FAQ
Check in is 4:00 PM to 12 midnight. Early check in may be guaranteed by purchasing the accommodation the night before and notifying us of your planned arrival time at least 24 hours in advance. Early check in that has not been guaranteed by purchasing the accommodation the night before is based on availability at the time of arrival. Late checkout fees vary.
Checkout is promptly at 12 noon. Late checkout is subject to availability and fees may vary.
Guests must be a minimum of 21 years of age to reserve or occupy accommodations. A legal parent or guardian must be present at all times to supervise guests less than 21 years of age.
Reservations for overnight stays must be cancelled by 4:00 PM CST the day prior to the scheduled arrival date to avoid a penalty fee equivalent to the first night’s room and tax as reserved. View full cancellation policy details.
Hotel ZaZa Austin is pet-friendly. A one-time, non-refundable deposit of $150 per pet is required at check-in. View full pet policy details.
Hotel ZaZa Austin is a 100% non-smoking facility. Smoking is not permitted inside any area of the hotel or within 15 feet of the entrance, exit, or any other enclosed area. Cleaning fees apply. View full smoking policy details.
Valet parking is available at Hotel ZaZa Austin and parking fees per vehicle may vary depending on length of stay. View full parking policy details.
Hotel ZaZa Austin is ADA accessible and offers accommodations with accessibility features.
Children are welcome at Hotel ZaZa and must be accompanied and supervised by an adult at all times. On-property facilities including Group Therapy, Perfect Strangers and Poolside may be subject to age restrictions during certain operating hours.
Hotel ZaZa Austin has an outdoor pool, located on the 7th floor overlooking downtown Austin. Hours may vary based on season and private events. View full poolside policy details.
Perfect Strangers, just off the lobby, is open for light lunch, nightly lounge bites and handcrafted cocktails. Outdoor seating along 4th street is available.
Group Therapy, located on the 7th floor adjacent to the pool terrace, is open for breakfast and dinner and also features brunch and lounge menus. A full-service bar menu is available.
The Cabana Bar offers pool bites, bottle service and a cocktail menu.
Spa services are available at ZaSpa Austin, our onsite day spa.
Hotel ZaZa Austin has a fitness center with high-tech equipment, free weights and exercise machines.
Hotel ZaZa Austin offers function space and event services for meetings, weddings and special occasions.
Hotel ZaZa Austin offers catering services for meetings, weddings and special occasions.
Hotel ZaZa Austin offers wedding services including room blocks, elegant event spaces, catering services, and ZaSpa packages for bridal parties.